The ideal candidate will be expected to provide effective support for delivery of exams administration and operations in line with Examinations Customer Services Standards and to the satisfaction of customers and clients.

Details

Location Freetown, Sierra Leone
Duration Two year Fixed Term contract
Closing date Friday 21 April 2017

Role overview

•Analyse scorecard for all products

•Ensure that customer satisfaction and scorecard questionnaires are given out to invigilators to administer to all IELTS and other exams with less than 50 candidates and to 20% of candidates of exams with more than 50 candidates.

•Input satisfaction and scorecard data into the standard E&E spread sheet each quarter and forward to the ESM for checking before forwarding the local scorecard coordinator and to E&E. 

•Retrieve completed questionnaires from Venue Staff when they are returning completed scripts after the exam

•Extract  from registration and application forms customer contact details and input into a spread sheet for communication with customers when necessary

•Process customer mobile phone numbers into SMS format for use in communicating registrations, venue information and other Exams Services information to customers.

•Proactively remind customers to fill feedback forms and ensure that feedback forms are available all the time for this purpose.

•Ensure that the strong room is tidy and orderly at all times 

•Assist in despatch of exams materials and appropriate bodies.

 

How to apply

A link to the Recrutment Portal will be supplied below with a detailed description in a downloadable document. Applications close on Friday 21 April 2017.

Click here to apply for this job.